Return & Refund Policy
We’re truly grateful to have you as part of the UrbanGent community. At UrbanGent, we are committed to delivering premium-quality menswear crafted with refined fabrics, precision stitching, and modern, trend-driven designs.
To ensure you enjoy a smooth and hassle-free shopping experience, please review our return and exchange policy below.
Returns & Refunds
If you are not satisfied with the fit or product, we offer returns under the following terms:
Handling Fee: A nominal ₹200 return handling fee per item will be deducted from your refund amount to cover logistics and processing costs.
Condition: Products must be unused, unwashed, unworn, and returned in their original packaging with all tags intact.
Timeline: Return requests must be raised within 7 days of delivery.
Processing: All eligible refunds will be processed within 7 business days of approval after the item is received and inspected.
Damaged or Incorrect Product
If you’ve received a damaged or wrong product, please initiate a return immediately.
Email us at urbangentcustomercare@gmail.com
Include your Order Number and clear photos of the product issue.
Once verified, we will dispatch a replacement promptly or process a full refund without the handling fee.
Exchange Policy
If you prefer to exchange the item for a different size instead of a refund:
Timeline: Exchange requests must be initiated within 7 days of delivery.
Process: Customers must self-ship the product to our return address (see below). Reverse pickup is not available currently.
Shipping Cost: The shipping cost for sending the exchange item back to us will be borne by the customer.
Limit: Only one exchange per order is allowed.
Unavailable Sizes: If your desired size is out of stock, we will issue a credit note redeemable at urbanGent.co.in within 30 days.
To request an exchange, email us at urbangentcustomercare@gmail.com with your Order Number and desired size.
Cancellation Policy
Prepaid Orders: Cannot be canceled after placement.
Cash on Delivery (COD) Orders: Can be canceled within 24 hours of placing the order by emailing us at urbangentcustomercare@gmail.com.
Non-Acceptance of Returns
We do not accept returns or exchanges for:
- Products that are washed, worn, or damaged post-delivery
- Sale or Discounted Items (these are final sale and non-returnable)
📞 Contact Us
For any questions regarding this policy:
Email: urbangentcustomercare@gmail.com
Website: urbanGent.co.in