Terms and Conditions

At UrbanGent, we are driven by the pursuit of refined design, flawless stitching, and modern silhouettes. From sharp shirts to statement-making essentials, our collections are made for men who don’t just wear fashion — they define it.

These Terms and Conditions govern your use of our website urbangent.co.in and the purchase of products from us. By accessing our site, you agree to these terms.

1. General Information

This website is operated by UrbanGent. Throughout the site, the terms “we”, “us” and “our” refer to UrbanGent.

Business Address:
Ground Floor, Plot No - 25, Krishna Bunglows, Gadhpur Road, Kamrej, Surat, Gujarat, 394326

Contact Email:
urbangentcustomercare@gmail.com

2. Usage Policy

To access certain features or make a purchase, user registration may be required. You agree to provide accurate and up-to-date information.

You are responsible for maintaining the confidentiality of your account credentials. UrbanGent reserves the right to refuse service, terminate accounts, or cancel orders if fraudulent or suspicious activity is detected.

By submitting reviews, images, or other content to UrbanGent, you grant us the right to use, reproduce, and display such content across our platforms.

3. Contractual Terms

All orders placed on urbangent.co.in are considered an offer to purchase. A contract is formed only when your order is successfully dispatched.

Errors:
In case of pricing or technical errors, UrbanGent reserves the right to cancel such orders and issue a full refund.

4. Pricing & Payment

All prices listed on the website are inclusive of applicable taxes (GST), unless stated otherwise.

We offer secure payment options including:

  • Credit/Debit Cards
  • Net Banking
  • UPI
  • Cash on Delivery (COD)

5. Shipping & Delivery

Orders are shipped to the address provided during checkout.

We aim to deliver within 5–7 business days, but delays may occur due to logistics or unforeseen circumstances.

If your order arrives damaged, please contact us immediately at urbangentcustomercare@gmail.com for assistance.

6. Limitation of Liability

UrbanGent shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the value of the purchased product.

7. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes will fall under the jurisdiction of the courts in Surat, Gujarat.

8. Intellectual Property

All website content, including text, images, graphics, logos, and design elements, is the property of UrbanGent and is protected under applicable copyright and trademark laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Contact Information

For any questions regarding these Terms & Conditions, you may contact us:

Email: urbangentcustomercare@gmail.com
Website: urbangent.co.in
Address: Ground Floor, Plot No - 25, Krishna Bunglows, Gadhpur Road, Kamrej, Surat, Gujarat, 394326