Shipping Policy

At UrbanGent, we’re committed to delivering your premium menswear with speed, care, and complete transparency. This Shipping Policy outlines everything you need to know about how and when your order will reach you.

Shipping Coverage

We currently ship across India to all serviceable pin codes through our trusted logistics partners including Delhivery, Blue Dart, XpressBees, and Ecom Express.

Order Processing

Processing Time: All orders are processed within 1–2 business days after placement.

Order Cut-off Time: Orders placed before 2:00 PM IST will be processed the same day. Orders placed after this time will be processed on the next business day.

Weekend Policy: Orders placed on weekends or public holidays are processed on the next working day.

Note: You will receive a confirmation email with tracking details once your order is shipped.

Delivery Timelines (Transit Time)

Once your order is handed over to our courier partner, the estimated delivery time is:

  • Metro Cities: 3–5 business days
  • Rest of India: 5–7 business days

Total Estimated Delivery Time = Processing Time (1–2 days) + Transit Time (3–7 days).

Shipping Charges

Prepaid Orders: Free shipping on all prepaid orders across India.

Cash on Delivery (COD): COD is available. A nominal COD handling fee (calculated at checkout) may apply depending on your location and order value.

Order Tracking

Once your order is shipped, you will receive a tracking link via email and/or SMS to monitor your package in real time.

Delays & Issues

While we strive to ensure timely delivery, delays may occasionally occur due to unforeseen factors such as weather conditions, strikes, or logistics disruptions.

If your order is delayed beyond the expected timeframe, feel free to contact us at urbangentcustomercare@gmail.com — our team will assist you promptly.

Address Accuracy

Please ensure that your shipping address, mobile number, and email ID are accurate during checkout. UrbanGent is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Business Address

Ground Floor, Plot No - 25,
Krishna Bunglows, Gadhpur Road,
Kamrej, Surat, Gujarat, 394326

Need Help?

For any shipping-related queries or assistance, reach out to us: